MUHANNAD ALBAHNINI
Senior Sales Manager
Profile summary
Sales Management and Training Professional with substantial experience in driving revenue growth and optimizing sales strategies, proven ability to lead teams, foster collaboration, and adapt to evolving market demands, skilled in client relationship management, negotiation, and strategic planning. Dependable and goal-oriented, consistently delivering impactful results and experienced with developing and executing regional training programs, utilizes effective training strategies and methodologies to enhance team capabilities, track record of fostering collaborative environments and ensuring continuous improvement in training outcomes.
Career highlights
Instituted Cross-Platform SOP Documentation: Developed and maintained comprehensive Standard Operating Procedures (SOPs) across five distinct platforms at Dubizzle Middle East, standardizing sales processes and ensuring consistent operational practices.
Enhanced Payment Tracking Systems: Engineered and maintained payment tracking systems for the Motors division in Dubizzle Middle East, meticulously keeping track of client payments made by the sales team, ensuring accurate financial records.
Increased Sales Revenue: Implemented effective sales strategies and built strong client relationships to increase overall sales revenue.
Mentored Sales Professionals: Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
Key skills
Professional experience
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships. • Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success. • Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management. • Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship. • Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process. • Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy. • Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
• Provide support to the sales team by handling five different platforms to insure all the accounts are working fine and do Any changes or updates if required. • Process all contracts provided by the sales team to insure full activation of the clients' accounts. • Conduct training sessions for new processes, customer approach and new joiners. • Determine if the sale is properly done and met the company's T&C'S. • Provide payment plans and keep track of the client's payments done by the sales team. • Creating and updating all SOP's related to operations – sales.
- Provide support to the sales team by handling five different platforms to insure all the accounts are working fine and do Any changes or updates if required.
- Process all contracts provided by the sales team to insure full activation of the clients' accounts.
- Conduct training sessions for new processes, customer approach and new joiners.
- Determine if the sale is properly done and met the company's T&C'S.
- Provide payment plans and keep track of the client's payments done by the sales team.
• Maintaining professional and technical knowledge by coaching educational workshops. • Determining, negotiating and agreeing on in-house quality procedures, standards and specifications. • Ensuring that manufacturing processes comply with standards at both national and international level. • Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality. • Ensures quality by planning, monitoring, and appraising job results. • Create product quality documentation system by writing and updating quality assurance procedures. • Conduct lectures and seminars for the sales agents and quality assurers (60+ Agents) around the region. • Regular audits around the MENA region to maintain quality and service levels.
- Maintaining professional and technical knowledge by coaching educational workshops.
- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.
- Ensuring that manufacturing processes comply with standards at both national and international level.
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Ensures quality by planning, monitoring, and appraising job results.
• Coordinated order processing, delivery and returns of customer orders. • Coordinated with cross-functional teams on execution of brand, marketing and e-commerce activities. • Executed activities driven by data analytics via SAP ERP.• Identified strategic business partnerships with Skynet Worldwide Express. • Managed operations for service excellence.• Monitored and maintained smooth functionality of ACE Hardware official website. • Monitored sales, promotions, marketing and social media programs and activities over multiple digital platforms.
- Coordinated order processing, delivery and returns of customer orders.
- Coordinated with cross-functional teams on execution of brand, marketing and e-commerce activities.
- Executed activities driven by data analytics via SAP ERP.
- Identified strategic business partnerships with Skynet Worldwide Express.
- Managed operations for service excellence.
• Researched and implemented resolutions for unresolved escalated network issues. • Sustained solid commitment to thorough communication, and analytical problem-solving. • Selected sources from which programming will be received or through which programming will be transmitted. • Monitored strength, clarity, and reliability of incoming and outgoing signals and dispatched appropriate technicians to adjust equipment as necessary to maintain quality broadcasts. • Report equipment problems, ensure that repairs are made, and make emergency repairs to equipment when necessary and possible. • Quickly and effectively troubleshoot transmission problems with customers, and report to the appropriate support function.
- Researched and implemented resolutions for unresolved escalated network issues.
- Sustained solid commitment to thorough communication, and analytical problem-solving.
- Selected sources from which programming will be received or through which programming will be transmitted.
- Monitored strength, clarity, and reliability of incoming and outgoing signals and dispatched appropriate technicians to adjust equipment as necessary to maintain quality broadcasts.
- Report equipment problems, ensure that repairs are made, and make emergency repairs to equipment when necessary and possible.
Education
Completed 3 years undergraduate.